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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate about our service/product.
Quality
Customer service
Value for money
Innovation
Design
Other (please specify)
2
How satisfied are you with our service/product?
Please rate your satisfaction with our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
What features would you like to see improved in our service/product?
Please list the features you would like to see improved in our service/product.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood to recommend our service/product on a scale from 1 to 10, with 1 being least likely and 10 being most likely.
6
Which aspect of our service/product do you find most valuable?
Please select the option that best describes the aspect of our service/product you find most valuable.
Quality
Customer service
Value for money
Innovation
Design
7
How can we improve our customer service?
Please provide suggestions on how we can improve our customer service.
8
Are there any specific challenges you face when using our service/product?
Please describe any specific challenges you face when using our service/product.
9
On which platform do you primarily use our service/product?
Please select the platform on which you primarily use our service/product.
Website
Mobile app
Desktop app
Other
10
Do you have any additional comments or feedback for us?
Please share any additional comments or feedback you have for us.
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