.
Verkkokaupan palautekysely
Hei,
käyttäisitkö muutaman minuutin seuraavan kyselyn täyttämiseen.
Aloita kysely nyt
Turvattu
Survio
1
Mikä oli tärkein syy käyntiisi "kaupan-nimi" verkkosivuilla?
Selailin nettiä
Etsin tiettyä tuotetta
Vertailin hintoja
Etsin lisätietoa
Muu syy (Tarkenna, mikä)
2
How easy was it to navigate to the "name-of-your-e-shop"?
Easy
Neither easy nor difficult
Difficult
3
How easy was it to browse our inventory?
Easy
Neither easy nor difficult
Difficult
4
How easy was it to find a particular item you were looking for?
Easy
Neither easy nor difficult
Difficult
5
Did you make a purchase from our online store?
Yes
No
6
How easy was it to move items into your shopping cart?
Difficult
Neither easy nor difficult
Easy
7
How easy was it to modify items in your shopping cart?
For instance to change quantity, color, size, etc.
Easy
Neither easy nor difficult
Difficult
8
How easy was it to resume shopping after placing items in your shopping cart?
Easy
Neither easy nor difficult
Difficult
9
How satisfied were you with the available shipping options?
10
How did you pay for your purchase?
Credit Card
Paypal
Wiretransfer
Other (please specify):
11
Was your order complete when you received it?
Yes
No
12
Did you return any items you purchased from our online store?
No
Yes
13
What was the main reason for your return?
Wrong Size
Wrong Color
Not What I Ordered
Damaged
Not Satisfied with Item
Other (please specify):
14
Were you satisfied with the return process?
Yes
Neither satisfied nor dissatisfied
No
15
What was the main reason you did not make a purchase from our online store?
Price
Availability of Item
Shipping Options
Selection
Difficulty Navigating Site
Payment Options
Other (please specify):
16
Overall, how satisfied were you with your shopping experience at our online store?
17
How did you learn about "name-of-your-e-shop"?
Friend or Family member
PPC campaigne
Banner Ad
Search engine (Google, Bing, etc.)
Online Article
E-mail
Other (please specify):
18
Do you think you will shop at our online store again?
Yes
No
19
What can we do to improve your experience at our online store?
Lähetä