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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What features of our service/product do you appreciate the most?
Select one option that best fits your answer.
Quality
Customer service
Price
Convenience
Innovation
2
How satisfied are you with our service/product on a scale of 1 to 10?
Rate your satisfaction level from 1 (least satisfied) to 10 (most satisfied).
3
What aspects of our service/product bother you the most?
Please provide a brief description of what bothers you.
4
What improvements would you like to see in our service/product?
Please provide suggestions on how we can enhance our service/product.
5
How likely are you to recommend our service/product to others?
Select one option that best reflects your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which aspect of our service/product do you think needs the most improvement?
Select one option that you think needs the most improvement.
Quality
Customer service
Price
Convenience
Innovation
7
What is the main reason you choose our service/product over competitors?
Please briefly describe the main reason for choosing our service/product.
8
On a scale of 1 to 10, how likely are you to continue using our service/product?
Rate your likelihood to continue using our service/product from 1 (least likely) to 10 (most likely).
9
Would you like to see any new features added to our service/product? If yes, please specify.
Provide details of any new features you would like to see added.
10
How easy was it to purchase/use our service/product?
Select one option that best describes how easy it was to purchase/use our service/product.
Very easy
Easy
Neutral
Difficult
Very difficult
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