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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
Rate your overall satisfaction
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please provide a brief description of what bothers you.
4
How likely are you to recommend us to a friend or colleague?
Select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Rate the effectiveness of our communication
Rate the effectiveness on a scale of 1 to 10.
6
What would you like to see improved in our service/product?
Please provide your suggestions for improvement.
7
How satisfied are you with the delivery time?
Select one option that best describes your satisfaction.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
Rate the user-friendliness of our service/product
Rate the user-friendliness on a scale of 1 to 10.
9
What additional features would you like to have?
Please describe any additional features you would like to have.
10
How well do we meet your expectations?
Select one option that best describes how well we meet your expectations.
Exceeds expectations
Meets expectations
Below expectations
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