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Pre-Interview Questionnaire: Customer Self-Service Channels in European Telecom

Our objective is to explore the evolving state of self-service channels and the application of AI within global European and local telecom businesses. Your input will help us map out current practices, identify areas for strategic development, and uncover new revenue possibilities for connectivity providers.


All data collected will be treated with the utmost confidentiality and used exclusively for analytical purposes.


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Customer Self-Service Channels in European Telecom
1

What types of B2C services does your company provide?

Please select all that apply
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Customer Self-Service Channels in European Telecom
2

What customer-facing channels does your company currently offer for self-service or support?

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Customer Self-Service Channels in European Telecom
3

Which kind of approach do you use for your service channels implementation:

Select one or more answers
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Customer Self-Service Channels in European Telecom
4

Do you have an omnichannel approach implemented for different channels:

Select one answer in each row
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Customer Self-Service Channels in European Telecom
5

What do your customers use Self-Service for?

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Customer Self-Service Channels in European Telecom
6

What are your top priorities for self-service in the next 1-3 years?

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Customer Self-Service Channels in European Telecom
7

What metrics or KPIs do you use to measure the effectiveness of self-service?

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Customer Self-Service Channels in European Telecom
8

Have you already implemented any AI solutions in your self-service channels?

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Customer Self-Service Channels in European Telecom
9

Which ones?

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Customer Self-Service Channels in European Telecom
10

Name of your company?

All information you provide will remain confidential and will not be disclosed without your explicit consent
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Customer Self-Service Channels in European Telecom
11

What is your current position or job title?

Please select the closest match or specify your own
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Customer Self-Service Channels in European Telecom
12

Are you open for an online interview with our research specialist? It usually takes up to 1 hour and would greatly improve research results

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Customer Self-Service Channels in European Telecom
13

Please, add your email so we can contact you schedule the interview. And of course share the final results with you.

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Customer Self-Service Channels in European Telecom
14

Please leave your email so we can send you the research report with insights from other participants in this survey and from people in your industry

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