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Waiting time in various hospital departments

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What is the waiting time spent for registration

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2

what is the waiting time for consultation

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3

what is the time spent for consultation

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4

How much time did you spend for completion of each of the following activity

Allocate 0.5 minutes
Billing
0
0
50
Cash payment
0
0
50
collection of report
0
0
50
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5

were the staffs punctual in attending to your needs

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6

is there availability of suggestion / feedback box

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7

respond to the suggestion / feedback of patients / visitors

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8

Quality of information given in the PR office for the queries

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9

Punctuality of staffs in attending the patient's needs

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10

coordination among the various departments in OPD

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11

Do you provide any training for the front office staff in the OPD

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12

Are the following techniques/ methods followed for reducing the waiting time in OPD

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13

Does the OPD start on time

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14

Do the doctors come late

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15

Do the patients come on scheduled appointment time

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16

who is given preferences for consultation / investigation

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17

In case of heavy patient flow in any department, do you limit the no. of patients in each OPD

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