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Customer Satisfaction Survey for Tax Firm
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Customer Satisfaction Survey
1
How likely is it that you would recommend Taxstra to a friend or colleague?
Select one answer
Extremely likely
Somewhat likely
Neutral
Somewhat unlikely
Not at all likely
2
Overall, how satisfied or dissatisfied are you with our company?
Select one answer
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3
How satisfied are you with the timelines provided by our tax firm?
Please select one option that best reflects your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4
On a scale of 1-5, how responsive was our tax firm to your queries and concerns?
Please rate the responsiveness of our tax firm on a scale from 1 to 5, with 1 being the least responsive and 5 being the most responsive.
5
Did our tax firm meet your expectations?
Please select one option that best reflects whether our tax firm met your expectations.
Exceeded Expectations
Met Expectations
Below Expectations
6
Which of the following words would you use to describe our services?
Select all that apply
Reliable
High quality
Responsive
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
7
How satisfied are you with the professionalism of our tax firm staff?
Please select one option that best reflects your satisfaction level with the professionalism of our staff.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
8
Were you satisfied with the overall quality of service provided by our tax firm?
Please select one option that best reflects your satisfaction level with the overall quality of service.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
9
How likely are you to use our tax firm's services again in the future?
Please select one option that best describes your likelihood to use our services again in the future.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
10
Please select which package you purchased this year.
Select one answer
Basic Tier
Mid-Tier
Premier Tier
11
How well do our packages meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
12
What other services could we have included to make your experience better?
13
How satisfied are you with the ease of the tax filing process with our firm?
Please select one option that best reflects your satisfaction level with the ease of the tax filing process.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
14
Please share any additional comments or feedback regarding your experience with our tax firm.
Feel free to provide any comments, suggestions, or concerns you have regarding our services.
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