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Customer Satisfaction Survey for Tax Firm
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Customer Satisfaction Survey
1
Overall, how satisfied or dissatisfied are you with our company?
Select one answer
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2
How satisfied are you with the timelines provided by our tax firm?
Please select one option that best reflects your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3
On a scale of 1-5, how responsive was our tax firm to your queries and concerns?
Please rate the responsiveness of our tax firm on a scale from 1 to 5, with 1 being the least responsive and 5 being the most responsive.
4
Did our tax firm meet your expectations?
Please select one option that best reflects whether our tax firm met your expectations.
Exceeded Expectations
Met Expectations
Below Expectations
5
On a scale of 1-5, how likely are you to recommend us to friends and family?
Please rate the likelihood of recommending our firm on a scale from 1 to 5, with 1 being the least likely and 5 being the most likely.
6
Which of the following words would you use to describe our services?
Select all that apply
Reliable
High quality
Responsive
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
7
Were you satisfied with the overall quality of service provided by our tax firm?
Please select one option that best reflects your satisfaction level with the overall quality of service.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
8
What other services could we have included to make your experience better?
9
Who did you work with this year?
Select one answer
Holly Hunter
Emma Johnson
Samantha Jackson
Brian Eairheart
Len Onken
Pat Hensley
Don't remember
10
Are you a local client or a remote client?
Select one answer
Local
Remote
11
Please share any additional comments or feedback regarding your experience with our tax firm.
Feel free to provide any comments, suggestions, or concerns you have regarding our services.
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