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Customer Satisfaction Survey for Tax Firm

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Customer Satisfaction Survey
1

Overall, how satisfied or dissatisfied are you with our company?

Select one answer
2

How satisfied are you with the timelines provided by our tax firm?

Please select one option that best reflects your satisfaction level.
3

On a scale of 1-5, how responsive was our tax firm to your queries and concerns?

Please rate the responsiveness of our tax firm on a scale from 1 to 5, with 1 being the least responsive and 5 being the most responsive.
4

Did our tax firm meet your expectations?

Please select one option that best reflects whether our tax firm met your expectations.
5

On a scale of 1-5, how likely are you to recommend us to friends and family?

Please rate the likelihood of recommending our firm on a scale from 1 to 5, with 1 being the least likely and 5 being the most likely.
6

Which of the following words would you use to describe our services?

Select all that apply
7

Were you satisfied with the overall quality of service provided by our tax firm?

Please select one option that best reflects your satisfaction level with the overall quality of service.
8

What other services could we have included to make your experience better?

9

Who did you work with this year?

Select one answer
10

Are you a local client or a remote client?

Select one answer
11

Please share any additional comments or feedback regarding your experience with our tax firm.

Feel free to provide any comments, suggestions, or concerns you have regarding our services.