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Customer Satisfaction Survey for Tax Firm

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Customer Satisfaction Survey
1

How likely is it that you would recommend Taxstra to a friend or colleague?

Select one answer
2

Overall, how satisfied or dissatisfied are you with our company?

Select one answer
3

How satisfied are you with the timelines provided by our tax firm?

Please select one option that best reflects your satisfaction level.
4

On a scale of 1-5, how responsive was our tax firm to your queries and concerns?

Please rate the responsiveness of our tax firm on a scale from 1 to 5, with 1 being the least responsive and 5 being the most responsive.
5

Did our tax firm meet your expectations?

Please select one option that best reflects whether our tax firm met your expectations.
6

Which of the following words would you use to describe our services?

Select all that apply
7

How satisfied are you with the professionalism of our tax firm staff?

Please select one option that best reflects your satisfaction level with the professionalism of our staff.
8

Were you satisfied with the overall quality of service provided by our tax firm?

Please select one option that best reflects your satisfaction level with the overall quality of service.
9

How likely are you to use our tax firm's services again in the future?

Please select one option that best describes your likelihood to use our services again in the future.
10

Please select which package you purchased this year.

Select one answer
11

How well do our packages meet your needs?

12

What other services could we have included to make your experience better?

13

How satisfied are you with the ease of the tax filing process with our firm?

Please select one option that best reflects your satisfaction level with the ease of the tax filing process.
14

Please share any additional comments or feedback regarding your experience with our tax firm.

Feel free to provide any comments, suggestions, or concerns you have regarding our services.