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Employees of PuurUtrecht

Hi, 

Thank you for taking the time to participate in this survey. As part of my thesis research, I am researching how PuurUtrecht can improve its internal processes and competitive position to increase the success rate of accepting offers. Your insights and experiences are crucial in helping me understand the current challenges and identify opportunities for improvement.

The survey will take approximately 5 minutes to complete.Your responses will be used solely for academic purposes and to provide valuable recommendations for PuurUtrecht.

Your honest feedback is highly appreciated and will contribute to meaningful improvements. If you have any questions, feel free to reach out to me!

Thank you in advance for your support!

Beveiligd
Survio
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1

What is your name?

If you want to stay anonymous please right anonymous instead of your name
2

1. How would you rate the success rate of offer your acceptance?

Choose one answer
3

2. In your opinion, which factors contribute the most to a successful offer acceptance in your quotations?

4

3. Are there specific trends or patterns you’ve noticed in the acceptance of offers over the past year?

5

4. In your experience, what are the most common reasons customers reject offers?

6

5. How often do you receive feedback from customers explaining why an offer was rejected?

Choose one answer
7

6. Are there specific aspects of the offer process you feel could be improved to reduce rejections?

8

7. How effective are the current processes for preparing and following up on quotations?

Choose one answer
9

8. What challenges or inefficiencies do you encounter during the quotation preparation phase?

10

9. How do you think Puur’s offerings differ from its competitors?

11

10. Have you received any feedback from customers comparing Puur to competitors?

12

11. How would you rate the overall communication process with customers during the quotation phase?

Choose one answer
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This is the end of the survey, Thankyou for participating! 

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