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Employees of PuurUtrecht

Hi, 

Thank you for taking the time to participate in this survey. As part of my thesis research, I am researching how PuurUtrecht can improve its internal processes and competitive position to increase the success rate of accepting offers. Your insights and experiences are crucial in helping me understand the current challenges and identify opportunities for improvement.

The survey will take approximately 5 minutes to complete.Your responses will be used solely for academic purposes and to provide valuable recommendations for PuurUtrecht.

Your honest feedback is highly appreciated and will contribute to meaningful improvements. If you have any questions, feel free to reach out to me!

Thank you in advance for your support!

Beveiligd

Consent Form

For use when interviews are involved.

Project title:Analysing Client Decision-Making Factors in the Selection of Corporate Event Organizers

Project Supervisor: Marit de Vries

Researcher: Vick Zeegers

     I have read and understood the information provided about this research project in the Information Sheet dated dd mmmm yyyy.

     I have had an opportunity to ask questions and to have them answered.

     I understand that notes will be taken during the interviews and that they will also be audio-taped and transcribed.

     I understand that taking part in this study is voluntary (my choice) and that I may withdraw from the study at any time without being disadvantaged in any way.

     I understand that if I withdraw from the study then I will be offered the choice between having any data that is identifiable as belonging to me removed or allowing it to continue to be used. However, once the findings have been produced, removal of my data may not be possible.

     I agree to take part in this research.

     I understand that the findings from this research may be used in an anonymised form in academic presentations, conferences or journal publications.

     I wish to receive a summary of the research findings (please tick one):

Yes No

Participant’s name (please print): .....................................................…………………………………………………………

Participant’s signature: .....................................................…………………………………………………………

Participant’s Contact Details (if appropriate):

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1

What is your name?

If you want to stay anonymous please right anonymous instead of your name
2

1. How would you rate the success rate of offer your acceptance?

Choose one answer
3

2. In your opinion, which factors contribute the most to a successful offer acceptance in your quotations?

4

3. Are there specific trends or patterns you’ve noticed in the acceptance of offers over the past year?

5

4. In your experience, what are the most common reasons customers reject offers?

6

5. How often do you receive feedback from customers explaining why an offer was rejected?

Choose one answer
7

6. Are there specific aspects of the offer process you feel could be improved to reduce rejections?

8

7. How effective are the current processes for preparing and following up on quotations?

Choose one answer
9

8. What challenges or inefficiencies do you encounter during the quotation preparation phase?

10

9. How do you think Puur’s offerings differ from its competitors?

11

10. Have you received any feedback from customers comparing Puur to competitors?

12

11. How would you rate the overall communication process with customers during the quotation phase?

Choose one answer

This is the end of the survey, Thankyou for participating!