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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Other
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
What suggestions do you have for improvement?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10 (1 being least likely and 10 being most likely).
6
Which aspect of our service/product needs the most improvement?
Please select the most critical aspect that needs improvement.
Product quality
Customer support
Delivery time
Website interface
Other
7
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
8
Are you aware of all the features our service/product offers?
Please indicate your level of awareness.
Yes, I am aware of all features
I know some features but not all
I am not fully aware of the features
9
How easy is it to use our service/product?
Rate the ease of use on a scale of 1 to 10 (1 being very difficult and 10 being very easy).
10
Would you like to share any additional comments or feedback?
Feel free to provide any additional comments or feedback.
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