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Buddy program

Hey there,

please take a moment to evaluate your collaboration with Field Service teams. I would like to gather data for a discussion that will take place during FS visit in February. Deadline: 31.01.2025.

Thank you for all your honest answers! 

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Buddy program - GSD feedback
1

How would you rate the overall collaboration between the GSD and Field Service teams?

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2

Do you feel that communication between the GSD and Field Service teams is clear and effective?

3

How well do you think are Field Service Teams equipped with the information provided by the GSD to resolve issues?

4

How well do you think are we equipped with the information provided by the Field Services teams to resolve issues?

5

Are there any tools or processes you believe could improve collaboration?

6

Do you feel that the integration between GSD and Field Service supports effective tickets resolution?

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7

What works well and what are the positives in GSD and Field Service collaboration?

8

What doesn’t work well, what frustrations and challenges do you encounter with Field Service. Please provide specific examples (ticket references) that we can review.

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