Customer Satisfaction Survey for Railways

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Your feedback is very important to us

Full name


Phone number

Use digits only

What is the most appealing aspect of your experience with Railways?

Choose the option that best describes what you appreciate the most about your experience.

On a scale of 1 to 10, how satisfied are you with your overall experience with Railways?

Rate your satisfaction level, with 1 being very dissatisfied and 10 being very satisfied.

What improvements would you like to see in the services provided by Railways?

Please provide your suggestions on how Railways can enhance their services.

How likely are you to recommend Railways to a friend or colleague?

Choose the option that best represents your likelihood to recommend Railways.

What is your preferred method of receiving updates from Railways?

Select the option that you prefer for receiving communications and updates from Railways.

Do you have any specific feedback regarding the booking process with Railways?

Please provide any comments or suggestions related to the process of booking tickets with Railways.

How would you rate the cleanliness and hygiene standards maintained by Railways?

Rate the cleanliness and hygiene standards observed during your journey with Railways.

Which aspect of Railways' customer service do you think needs the most improvement?

Select the area where you believe Railways can enhance their customer service the most.

Would you be interested in participating in future surveys to help improve Railways' services?

Let us know if you would like to be contacted for future surveys aimed at enhancing Railways' services.

Is there any feature or service you wish Railways offered that is currently unavailable?

Share any specific features or services that you would like Railways to introduce in the future.