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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
Rate our service/product out of 10
Use the star rating from 1 to 10.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you.
4
How likely are you to recommend us to a friend or colleague?
Select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What feature would you like to see improved in our service/product?
Please provide a feature you would like to see improved.
6
How satisfied are you with the delivery process?
Select one option that best describes your satisfaction with the delivery process.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
7
Rate the ease of use of our service/product out of 10
Use the star rating from 1 to 10 for rating ease of use.
8
Which aspect of our service/product would you like to see improved?
Please specify the aspect you would like to see improved.
9
How often do you use our service/product?
Select one option that best describes your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
10
Please provide any additional comments or suggestions
Enter any additional comments or suggestions you have.
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