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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose the option that best reflects your opinion.
Convenience
Answer
Quality
Price
Answer
Customer service
2
How would you rate your overall satisfaction with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please describe the issue you are facing.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Choose the option that best reflects your likelihood to recommend.
Very likely
Answer
Likely
Neutral
Unlikely
Very unlikely
6
On a scale from 1 to 5, how would you rate the quality of our service/product?
Rate the quality on a scale of 1 to 5.
7
What is the primary reason you chose our service/product?
Please select the main reason for choosing us.
Recommendation from a friend
Online reviews
Price
Previous experience with us
8
Are there any features you would like to see added to our service/product?
Please provide your suggestions for additional features.
9
How responsive do you find our customer service team?
Rate the responsiveness on a scale of 1 to 5.
10
Would you like to share any other feedback or comments?
Feel free to provide any additional feedback or comments.
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