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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction level from 1 to 10, with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Briefly describe what bothers you or select the option that applies.
4
How likely are you to recommend our service/product to others?
Select the option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What could we do to improve our service/product?
Share your suggestions for improvements.
6
How responsive do you find our customer service team?
Choose the option that best describes the responsiveness of our customer service team.
Very responsive
Responsive
Neutral
Not very responsive
Not responsive at all
7
How often do you use our service/product?
Select the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
8
What feature do you find most valuable in our service/product?
Choose the option that corresponds to the feature you find most valuable.
Ease of use
Performance
Design
Functionality
Customization
9
In your opinion, what sets us apart from our competitors?
Share your thoughts on what makes us unique or better than competitors.
10
How satisfied are you with the product delivery process?
Rate your satisfaction with the delivery process.
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