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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Describe what bothers you and how it can be improved.
4
Which aspect would you like to see improved in our service/product?
Choose the option that you would like to see improved.
Delivery time
Product variety
User experience
After-sales service
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10.
6
What additional features would you like to see in our service/product?
Describe any additional features that you think would enhance your experience.
7
Which of our competitors do you think provide a better service/product?
If applicable, select the competitor you find better.
Competitor A
Competitor B
Competitor C
None
8
How often do you use our service/product?
Select the frequency of use that best describes your usage.
Daily
Weekly
Monthly
Occasionally
9
Do you find our service/product value for money?
Provide your opinion on the value for money aspect of our service/product.
10
Are there any specific areas where you think we excel compared to others?
List any areas where you believe we outperform our competitors.
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