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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate the most.
Quality
Customer service
Price
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level from 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied.
3
What bothers you the most about our service/product?
Please provide details about what bothers you the most.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select a rating that represents your likelihood to recommend our service/product.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
5
What features would you like to see improved or added to our service/product?
Please provide details about the features you would like to see improved or added.
6
How often do you use our service/product?
Please select the option that best represents how frequently you use our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
7
Are there any specific areas where you think we excel compared to our competitors?
Please provide details about the specific areas where you think we excel compared to our competitors.
8
How easy is it to reach our customer support team when you have an issue?
Please rate the ease of reaching our customer support team on a scale from 1 to 5, where 1 is very difficult and 5 is very easy.
9
Do you have any additional comments or suggestions for us?
Please share any additional comments or suggestions you have for us.
10
Have you encountered any technical issues while using our service/product?
Please select yes if you have encountered any technical issues while using our service/product, otherwise select no.
Yes
No
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