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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Price
Customer service
Convenience
Innovation
2
How would you rate your overall satisfaction?
Please provide a star rating out of 10.
3
What bothers you about our service/product?
Please provide your feedback in the text box below.
4
What improvements would you like to see in our service/product?
Please provide your suggestions in the text box below.
5
How likely are you to recommend us to a friend or colleague?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which aspect of our service/product needs the most improvement?
Please select one option that you think needs the most improvement.
Quality
Customer service
Delivery time
Price competitiveness
Product range
7
What is the primary reason you chose our service/product?
Please provide the main reason why you selected our service/product over others.
8
On a scale of 1 to 10, how would you rate the ease of use of our service/product?
Please provide a rating from 1 to 10, where 1 is very difficult and 10 is very easy.
9
Do you have any additional comments or suggestions for us?
Please feel free to share any additional thoughts or suggestions.
10
What is one feature you would like to see added to our service/product?
Please provide the feature you would like to see added.
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