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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best represents what you appreciate.
Quality
Customer service
Convenience
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 7.
3
What bothers you about our service/product?
Please describe what bothers you in the text box below.
4
How likely are you to recommend our service/product to others?
Choose one of the options below.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide your suggestions in the text box below.
6
How often do you use our service/product?
Choose the frequency that best represents your usage.
Daily
Weekly
Monthly
Occasionally
Never
7
What features do you find most useful in our service/product?
Select the features you find most useful.
Speed
Reliability
User-friendly interface
Functionality
8
Would you like to see more promotions/offers for our service/product?
Choose one of the options below.
Yes, definitely
Maybe
Not sure
No, I'm satisfied with current promotions
9
How likely are you to continue using our service/product in the future?
Choose your likelihood of continued usage.
Very likely
Likely
Neutral
Unlikely
Very unlikely
10
Please share any additional comments or feedback.
Feel free to share any additional comments or feedback here.
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