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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate about our service/product.
Quality
Customer service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction with our service/product on a scale ranging from 1 (Very dissatisfied) to 10 (Very satisfied).
3
What bothers you about our service/product?
Please provide details about what bothers you the most about our service/product.
4
How likely are you to recommend our service/product to others?
Please select one option based on how likely you are to recommend our service/product to others.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please share any specific improvements or features you would like us to consider for our service/product.
6
How easy was it to find the information you were looking for?
Please select one option based on how easy or difficult it was for you to find the information you needed.
Very easy
Easy
Neutral
Difficult
Very difficult
7
Would you like to see more options/variations in our service/product?
Please select yes or no based on whether you would like to see more options/variations in our service/product.
Yes
No
8
Do you find our service/product value for money?
Please select yes or no based on whether you find our service/product value for money.
Yes
No
9
How often do you use our service/product?
Please select one option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
10
Any additional comments or suggestions?
Please feel free to share any additional comments or suggestions you have regarding our service/product.
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