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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
How likely are you to recommend our service/product to others?
Rate your likelihood to recommend on a scale from 1 to 10.
5
What improvements would you like to see in our service/product?
Please provide suggestions for improvements.
6
Which aspect of our service/product needs the most improvement?
Select the aspect that you think needs the most improvement.
Quality
Customer service
Price
Innovation
7
Are there any features you would like to see added to our service/product?
Please list any additional features you would like to see added.
8
How often do you use our service/product?
Indicate how often you use our service/product.
Daily
Weekly
Monthly
Rarely
9
Which platform do you use to access our service/product?
Select the platform you use to access our service/product.
Website
Mobile app
Both
Others
10
Overall, how satisfied are you with our service/product?
Please rate your overall satisfaction.
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