.

Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

What do you appreciate about our service/product?

Choose the option that best represents your opinion.
2

How satisfied are you with our service/product?

Rate from 1 to 10 where 1 is very dissatisfied and 10 is very satisfied.
3

What bothers you about our service/product?

Please provide details about the aspects that bother you.
4

How likely are you to recommend our service/product to others?

Rate from 1 to 10 where 1 is very unlikely and 10 is very likely.
5

Which areas would you like us to improve on?

Select all the areas where you think improvement is needed.
6

How often do you use our service/product?

Choose the option that best describes your usage frequency.
7

What features do you find most valuable in our product/service?

Please select all features that you find valuable.
8

Would you like to see any new features added to our service/product?

If yes, please provide details about the new features you would like to see.
9

How would you rate the overall experience with our service/product?

Rate from 1 to 10 where 1 is very poor and 10 is excellent.
10

In your opinion, what sets us apart from our competitors?

Please provide your perception about our unique selling points.