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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best represents your opinion.
Quality
Price
Customer service
Convenience
Innovation
2
How satisfied are you with our service/product?
Rate from 1 to 10 where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you about our service/product?
Please provide details about the aspects that bother you.
4
How likely are you to recommend our service/product to others?
Rate from 1 to 10 where 1 is very unlikely and 10 is very likely.
5
Which areas would you like us to improve on?
Select all the areas where you think improvement is needed.
Product quality
Customer support
Shipping time
Website usability
Feedback responsiveness
6
How often do you use our service/product?
Choose the option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
7
What features do you find most valuable in our product/service?
Please select all features that you find valuable.
Ease of use
Performance
Customization options
Integration capabilities
Cost-effectiveness
8
Would you like to see any new features added to our service/product?
If yes, please provide details about the new features you would like to see.
9
How would you rate the overall experience with our service/product?
Rate from 1 to 10 where 1 is very poor and 10 is excellent.
10
In your opinion, what sets us apart from our competitors?
Please provide your perception about our unique selling points.
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