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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer Service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what bothers you the most.
4
Which aspect of our service/product would you like to see improved the most?
Please share your thoughts on the aspect that you think requires the most improvement.
5
How likely are you to recommend our service/product to others?
Please select your likelihood of recommending our service/product to others.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
6
What additional features would you like to see added to our service/product?
Please provide details about the additional features you would like to see.
7
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
8
What improvements have you noticed since you started using our service/product?
Please share any improvements you have observed since you started using our service/product.
9
How responsive do you find our customer support team?
Please rate the responsiveness of our customer support team.
10
What other products/services would you like us to offer in the future?
Please provide details about the products/services you would like us to offer in the future.
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