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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about ours services?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what bothers you.
4
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale from 1 to 10.
5
Which aspect of our service/product needs the most improvement?
Please select the aspect that you think needs the most improvement.
Customer service
Quality
Communication
Delivery
Website usability
6
Do you have any suggestions for improving our service/product?
Please provide your suggestions in detail.
7
How responsive do you find our customer service team?
Please rate the responsiveness on a scale from 1 to 10.
8
Which feature of our service/product do you find the most useful?
Please select the feature that you find most useful.
Live chat support
Fast shipping
Online tracking
Discounts/offers
User-friendly interface
9
Are there any pain points you experience while using our service/product?
Please describe any pain points you face while using our service/product.
10
How often do you use our service/product?
Please select the frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
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