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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
Rate your overall satisfaction
Rate your satisfaction from 1 to 10 (1 being very dissatisfied and 10 being very satisfied).
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
How likely are you to recommend us to a friend or colleague?
Rate your likelihood from 1 to 10 (1 being not likely and 10 being extremely likely).
5
Which aspects would you like to see improved?
Select all the aspects that you would like to see improved.
Product range
Delivery time
Website usability
Communication
After-sales service
6
How satisfied are you with the customer support?
Rate your satisfaction from 1 to 10 (1 being very dissatisfied and 10 being very satisfied).
7
What features do you find most valuable?
Please select the features you find most valuable.
Ease of use
Performance
Design
Customization
Integration
8
Share any additional comments or suggestions
Feel free to provide any additional feedback, comments, or suggestions.
9
How likely are you to purchase from us again?
Rate your likelihood from 1 to 10 (1 being not likely and 10 being extremely likely).
10
Which of our competitors do you think provide better service/product?
Choose the competitor you think provides a better service/product.
Competitor A
Competitor B
Competitor C
Competitor D
Competitor E
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