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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best reflects your opinion.
Quality
Price
Customer service
Features
Convenience
2
Please rate your overall satisfaction with our service/product.
Please rate using a scale of 1 to 10 stars, where 1 is the lowest and 10 is the highest.
3
What bothers you the most about our service/product?
Please provide a brief description of the issue.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that best reflects your likelihood to recommend.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Which aspect of our service/product would you like to see improved the most?
Please provide specific feedback on areas for improvement.
6
On a scale of 1 to 5, how easy was it for you to use our service/product?
Please rate using a scale of 1 to 5 stars, where 1 is the lowest and 5 is the highest.
7
Would you like to see more variety in our product/service offerings?
Please select 'Yes' or 'No' based on your preference.
Yes
No
8
In what way has our service/product exceeded your expectations?
Please provide details on how we have exceeded your expectations.
9
How often do you use our service/product?
Please select the frequency that best describes your usage.
Daily
Weekly
Monthly
Occasionally
Never
10
Is there any particular feature you would like to see added to our service/product?
Please provide details on the feature you would like to see added.
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