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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best describes your appreciation.
Customer service
Product quality
Price competitiveness
User-friendly interface
Others
2
Rate your overall satisfaction with our service/product
Rate your satisfaction from 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you about our service/product?
Please describe the issues that bother you the most.
4
How likely are you to recommend our service/product to others?
Select one option that best describes your likelihood of recommendation.
Very likely
Likely
Unlikely
Very unlikely
Not sure
5
What improvements would you like to see in our service/product?
Please suggest any improvements you would like us to make.
6
How often do you use our service/product?
Select one option that best describes your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
7
Are you satisfied with the customer support provided?
Select one option that best describes your satisfaction with the customer support.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
What features do you find most valuable in our service/product?
Select all features that you find valuable.
Ease of use
Speed
Functionality
Design
Customization
9
How likely are you to continue using our service/product in the future?
Select one option that best describes your likelihood of continued use.
Very likely
Likely
Unlikely
Very unlikely
Not sure
10
Any additional comments or suggestions?
Feel free to share any additional feedback with us.
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