A questionnaire for potential customers engaged in the operation of buildings with elevators in residential complexes, business centers and other buildings, identifying problems and dissatisfaction with elevator maintenance, as well as interest in switching to a new contractor.
1
Please indicate the name of your company and the number of buildings you have in operation?
2
How do you rate the quality of current elevator maintenance?
Please choose the most appropriate option
3
Please rate the quality of service based on a 10-point scale
Choose a value from 1 to 10, where 1 is very bad, 10 is excellent
4
What problems are you having with the current elevator maintenance contractor?
Please describe your difficulties
5
How important is the frequency of elevator maintenance to you?
Evaluate the significance of this criterion for you
6
How would you rate the availability and responsiveness of the service support of the current elevator maintenance contractor?
Choose the most appropriate option
7
How do you assess the professionalism and competence of the employees of the service company?
Please choose the most appropriate option
8
How often do you experience dissatisfaction with the current maintenance of elevators?
Please indicate the frequency of problems
9
What additional elevator maintenance services would be important to you?
Please indicate if you have any special preferences in this matter.
10
What is the probability that you would change your current contractor if you had the opportunity?
Evaluate your willingness to change contractors
11
What additional conditions or guarantees do you need to make a decision about changing an elevator maintenance contractor?