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Client Service Quality Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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20250601 - MAL SERVICES LTD CLIENT SATISFACTION SURVEY
1
How satisfied are you with the timeliness of our deliveries?
Please rate your satisfaction on a scale from 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.
2
Which of the following best describes the condition of your received goods?
Please select one option that best fits your experience.
Excellent
Good
Average
Poor
3
What improvements would you suggest to enhance our communication during the shipping process?
Please provide your detailed feedback in the text box below.
4
How likely are you to recommend our services to others?
Please rate your likelihood on a scale from 1 to 10, where 1 is very unlikely and 10 is very likely.
5
Which aspect of our service do you find most valuable?
Please select the option that you find most valuable.
Customer Support
On-time Delivery
Cost-Effectiveness
Reliability
6
In your opinion, how can we enhance the overall customer experience?
Please share your thoughts in the text box below.
7
How satisfied are you with the responsiveness of our customer support team?
Please rate your satisfaction on a scale from 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.
8
Do you have any suggestions for new services that we could offer?
Please provide your suggestions in the text box below.
9
How would you rate the overall quality of our service?
Please rate the quality on a scale from 1 to 10, where 1 is very poor and 10 is excellent.
10
Would you like to share any additional comments or feedback with us?
Feel free to provide any other comments or suggestions in the text box below.
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