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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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CSAT for IPHONE 18
1
What features do you appreciate the most about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
User experience
2
How would you rate our service/product overall?
Rate from 1 to 10, where 1 is lowest and 10 is highest.
3
What aspect bothers you the most about our service/product?
Please provide a brief description of the issue.
4
What improvements would you like to see in our service/product?
Please provide your suggestions in the text box below.
5
How likely are you to recommend our service/product to others?
Please select one of the options.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
What is the primary reason you chose our service/product?
Please select the most relevant reason.
Quality
Price
Recommendation
Convenience
7
How satisfied are you with the customer service provided?
Please rate your satisfaction on a scale of 1 to 10.
8
Do you find our service/product easy to use?
Please select one of the options.
Yes, very easy
Yes, somewhat easy
No, not very easy
No, not easy at all
9
What additional features would you like to see in our service/product?
Please provide your suggestions in the text box below.
10
How often do you use our service/product?
Please select the frequency that best describes your usage.
Daily
Weekly
Monthly
Rarely
Never
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