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Survey for Young Bank Customers

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How important is customer service to you when choosing a bank?

Rate the importance level on a scale from 1 to 5.
2

Which digital solutions do you prefer in a bank?

Select all that apply.
3

How do you feel about the fees charged by your bank?

Share your opinion in a few words.
4

How important is bæredygtighed (sustainability) in a bank's operations for you?

Rate the importance level on a scale from 1 to 5.
5

Do you value loyalty offers from your bank?

Choose one option.
6

How likely are you to recommend your bank to a friend?

Rate your likelihood from 1 to 10.
7

What feature would you like to see improved in your bank's mobile app?

Briefly describe the feature you think needs improvement.
8

Which loyalty offer would encourage you to stay with your current bank?

Select the most appealing option.
9

Rate your overall satisfaction with your current bank's services.

Rate the satisfaction level on a scale from 1 to 5.
10

What would make you consider switching to another bank?

Provide a brief explanation.