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Survey for Young Bank Customers
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How important is customer service to you when choosing a bank?
Rate the importance level on a scale from 1 to 5.
2
Which digital solutions do you prefer in a bank?
Select all that apply.
Mobile banking app
Online banking platform
Virtual assistants
3
How do you feel about the fees charged by your bank?
Share your opinion in a few words.
4
How important is bæredygtighed (sustainability) in a bank's operations for you?
Rate the importance level on a scale from 1 to 5.
5
Do you value loyalty offers from your bank?
Choose one option.
Yes
No
Not sure
6
How likely are you to recommend your bank to a friend?
Rate your likelihood from 1 to 10.
7
What feature would you like to see improved in your bank's mobile app?
Briefly describe the feature you think needs improvement.
8
Which loyalty offer would encourage you to stay with your current bank?
Select the most appealing option.
Cashback rewards
Travel vouchers
Discounts on services
9
Rate your overall satisfaction with your current bank's services.
Rate the satisfaction level on a scale from 1 to 5.
10
What would make you consider switching to another bank?
Provide a brief explanation.
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