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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select what you appreciate the most.
Quality
Customer service
Price
Innovation
Convenience
2
Rate your overall satisfaction with our service/product
Rate from 1 to 10, where 1 is highly dissatisfied and 10 is highly satisfied.
3
What bothers you the most about our service/product?
Describe what bothers you the most in detail.
4
How likely are you to recommend our service/product to a friend or colleague?
Select your likelihood on a scale from 1 to 10.
1 - Not likely at all
2
3
4
5
6
7
8
9
10 - Extremely likely
5
What features do you think we should improve on our service/product?
List the features that you believe need improvement.
6
How satisfied are you with the customer service provided?
Select your satisfaction level.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
7
Would you like to see any new products/services from us in the future?
Let us know if you have any suggestions for new offerings.
8
How often do you use our service/product?
Select the frequency of use.
Daily
Weekly
Monthly
Occasionally
Rarely
9
What improvements would you like to see in our customer support?
Provide your suggestions for enhancing our customer support.
10
On a scale from 1 to 10, how easy is it to use our service/product?
Rate the ease of use, where 1 is very difficult and 10 is very easy.
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