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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best represents your appreciation.
Quality
Customer service
Price
Convenience
Innovation
2
How satisfied are you with our service/product on a scale of 1 to 10?
Please rate your satisfaction level with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please describe what aspect bothers you the most.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best describes your likelihood of recommendation.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What feature would you like to see improved in our service/product?
Please provide details on the feature you would like to see improved.
6
How often do you use our service/product?
Please select the option that best describes the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
7
Are there any additional comments or suggestions you would like to share with us?
Please feel free to provide any additional feedback or suggestions.
8
How likely are you to continue using our service/product in the future?
Please select the option that best represents your likelihood of future usage.
Very likely
Likely
Neutral
Unlikely
Very unlikely
9
What is your preferred method of communication with us?
Please select the option that best represents your preferred method of communication.
Email
Phone
Chat
In-person
Other
10
Overall, how satisfied are you with our company?
Please rate your overall satisfaction level with our company.
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