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Customer Fidelity Program Search Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What type of rewards do you prefer from a customer fidelity program?
Please select the type of rewards that you prefer to receive as part of a customer fidelity program.
Discounts on future purchases
Free products
Gift cards
2
On a scale of 1 to 10, how important is the timing of receiving rewards for you?
Please rate the importance of receiving rewards at the correct time on a scale from 1 to 10, with 1 being not important at all and 10 being extremely important.
3
What aspect of customer fidelity programs bothers you the most?
Please describe what aspect of customer fidelity programs bothers you the most.
4
How would you like to improve customer fidelity programs?
Please provide suggestions on how customer fidelity programs can be improved.
5
Do you prefer immediate rewards or delayed rewards in a loyalty program?
Please select your preference between immediate rewards and delayed rewards in a loyalty program.
Immediate rewards
Delayed rewards
No preference
6
How satisfied are you with the current customer fidelity program that you participate in?
Please rate your satisfaction level with the current customer fidelity program on a scale from 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
7
What motivates you to participate in a customer fidelity program?
Please describe what motivates you to participate in a customer fidelity program.
8
How often do you expect to receive rewards in a customer fidelity program?
Please select how often you expect to receive rewards in a customer fidelity program.
Every purchase
Every month
Every quarter
9
Would you like more personalized rewards in a customer fidelity program?
Please select if you would like to receive more personalized rewards in a customer fidelity program.
Yes, I would appreciate personalized rewards
No, I prefer general rewards
I have no preference
10
What communication channels do you prefer to receive information about rewards from a customer fidelity program?
Please select the communication channels that you prefer to receive information about rewards from a customer fidelity program.
Email
SMS
In-app notifications
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