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Customer satisfaction survey

Tour of Beauty - What is important to you?

We are happy with your visit to Tour of Beauty and are sending you this message because we think it is important to know how you experienced your visit and the treatment you received.

Would you like to share your experiences with us, so that we can improve our treatments and service even further? Below we have formulated a number of questions and ask you to share your experience with us and rate it.

Finally, we have also included an option to add your personal experience.

Kind regards,

Team Tour of Beauty

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These questions are about the appointment and the way you were welcomed or your impression prior to the treatment
1

What do you value most about our service and or product?

Choose the aspect that you value the most
2

How satisfied are you in general with our service/product?

Rate your satisfaction on a scale of 1-10.
3

What can we improve about our service delivery?

Briefly describe what you would like to see differently
4

How do you experience making an appointment?

Select one of the options that best suits you
5

How likely are you to recommend our service/product to others?

Indicate your likelihood on a scale of 1-10
6

Did the beautician ask about your wishes and the reason for your visit, which made the treatment even more complete?

Describe what you have experienced and what could be better
7

Was the treatment as expected?

Select one of the options that best reflects your opinion.
8

Did the beautician have the right knowledge regarding product selection?

Indicate how you experience her product knowledge
9

What is your favorite aspect of our service/product?

For example, think about asking about your music choice, hygiene, ambiance in the treatment rooms, hospitality
10

What would you like to see improved in our service/product?

Or do you have any tips?
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These questions are about the appointment and the way you were welcomed or your impression prior to the treatment
11

Finally, a few general questions

How did you find Tour of Beauty?
12

Were you informed during your visit about recent and future developments or events at Tour of Beauty?

Choose 1 answer
13

How do you rate the service, treatment and contact with our beautician?

Thank you for answering the questions. We discuss these in our team meetings, so that we can continue to work on improvements to our services. Until next time!

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