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Banking Preferences Survey
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Survio
1
How important is customer service to you when choosing a bank?
Rate the importance of customer service on a scale from 1 to 5.
2
Which digital solutions do you prefer using for banking?
Select all that apply.
Online Banking
Mobile Apps
Both
Neither
3
What factors influence your decision when choosing a bank?
Please provide a brief answer.
4
Rate the importance of low fees when selecting a bank.
Rate the importance of low fees on a scale from 1 to 10.
5
Do you consider a bank's sustainability efforts when deciding to do business with them?
Yes or No
Yes
No
6
What loyalty incentives do you find most appealing from a bank?
Select all that apply.
Cashback Rewards
Discounts on Services
Travel Rewards
Other
7
Which loyalty program features do you value the most?
Please provide a brief answer.
8
How satisfied are you with your current bank's customer service?
Rate your satisfaction level on a scale from 1 to 5.
9
What improvements would you like to see in your bank's mobile app?
Please provide a brief answer.
10
Would you recommend your current bank to a friend? Why or why not?
Please provide a brief answer.
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