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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select what you appreciate the most.
Quality
Customer service
Price
Innovation
Convenience
2
Rate your overall satisfaction with our service/product
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Describe what bothers you the most.
4
What improvements would you like to see in our service/product?
Share your ideas for improvements.
5
How likely are you to recommend our service/product to a friend or colleague?
Rate your likelihood on a scale of 1 to 10.
6
Which aspect of our service/product do you find most valuable?
Select the most valuable aspect for you.
Reliability
Ease of use
Features
Performance
Design
7
How often do you use our service/product?
Select the frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
8
What would make you stop using our service/product?
Share what would lead you to stop using our service/product.
9
Are there any specific features you would like to see added to our service/product?
Describe any additional features you would like to see.
10
How responsive do you find our customer service team?
Rate the responsiveness on a scale of 1 to 10.
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