TRAINING NEEDS ASSESMENT SURVEY 2025

1

What is your Region/Branch/Department?

2

CREDIT OFFICERS

3

ACCOUNTANTS/ FINANCE OFFICERS

Select one or more answers

4

AUDIT OFFICERS

Select one or more answers

Complexity of Regulations and Standards

Rapid Technological Challenges

5

RISK OFFICERS

Select one or more answers

Technical skills in assessment of various partnerships i.e ENABLE Youth

Training on evolving policy changes and loan processing and procedures

Administrative and policy changes delaying various processes

Procuring and delivering delays for infrastructural equipment e.g. computers and furniture

6

ICT OFFICERS

Select one or more answers

High workload and time management due to limited staff

System downtime and technical issues

Cyber security threats

Communication barriers with other departments

Inadequate resources for training and development

Resistance to change

Internet downtime

7

LEGAL OFFICERS

Select one or more answers

Complex Regulatory compliance monitoring and implementation

Managing high volume of litigation cases

Keeping to date with evolving legal frameworks in Corporate & Financial law

Challenge in risk assessment and mitigation

Need for specialized mediation and dispute resolution skills

8

PROCUREMENT OFFICERS

Select one or more answers

Lack of financial management knowledge

Inadequate knowledge on contracts and contract management

Budgetary constraints

9

LOAN RECOVERY OFFICERS

Select one or more answers

Recovery of hardcore NPL accounts

Negotiation skills

10

PLANNING OFFICERS

Select one or more answers

Keeping up with current leadership and management

Understanding GoK performance mgt procedure & processes

Development of monitoring & evaluation reports

Development of concept notes and terms of reference

Lack of skills in stakeholder engagement

Limited knowledge on proposal writing

Undertaking budget planning & forecasting

Analyzing large data sets in a short period of time

Lack of skills to manage office and execute assigned projects while holding a brief

11

RESEARCH OFFICERS

Select one or more answers

Working with the most recent data analysis and reporting tools

Proposal development & submission

Developing and publishing agronomic manuals

Lack of knowledge in SSCI

Undertaking business plan development

Carrying out product development

12

MARKETING OFFICERS

Select one or more answers

Executing digital marketing skills on analytics and automation tools

Managing partnership projects

Development of monitoring & evaluation reports

Limited skills to carry out analysis of large data bases for forecasting

Establishing strong relationships with media outlets and influencers

Managing multiple marketing campaigns and initiatives

Developing, designing and aligning financial products with farmer needs

13

CASHIER

Select one or more answers

Registry Management

Customer Handling/ Client Management

Credit & Cash Handling

Lack or inefficiency of equipment

Generating reports from BrNet/FMS/ Microsoft Dynamics & FITNES

Digital Banking i.e M-pesa

Handling clients who are PLWDs

First Aid training

14

HUMAN RESOURCE OFFICERS/ CLERKS

Select one or more answers

Grading doesn't align with qualifications

Limited filing space (Registry)

15

DRIVERS

Select one or more answers

Computer Literacy

Slow response in vehicle repairs/servicing

Registry Management

Provision of emergency handling training and first aid kits

Filling motor vehicle log sheet and analysis

Defensive driving

Technical skills in assessment of basic mechanical issues

16

LOGISTICS

Select one or more answers

17

CREDIT OFFICERS

Select one or more answers

18

ACCOUNTANT/ FINANCE OFFICERS

Select one or more answers

19

AUDIT OFFICERS

Select one or more answers

Data Analytics

Advance Internal Auditing Techniques

Soft skills in Communication & Report writing

20

RISK OFFICERS

Select one or more answers

Communication skills, social and emotional skills

Monitoring and evaluation skills- data collection and analysis

Security risk assessment and incident response

Crisis communication and co-ordination

Advanced Excel Training

ISO Auditor Training

Training in Information Security Management System (ISMS)

21

ICT OFFICERS

Select one or more answers

Database training

Networking training

Telephony training

Cybersecurity training

Project Management training

Advanced training in system integration and financial system management

Training on customer support and end user training methods

Compliance workshops

22

LEGAL OFFICERS

Select one or more answers

Mediation training

Monitoring management of regulatory compliance

Litigation refresher course for in-house counsel

Legal audit and compliance

Continuing professional development courses

Corporate governance course

23

PROCUREMENT OFFICERS

Select one or more answers

KISM workshop

EA regional supply chain management conferences

Finance training for Procurement Officer (Taxation-income tax act and finance)

24

LOAN RECOVERY OFFICERS

Select one or more answers

Debt recovery training

Negotiation skills training

25

PLANNING OFFICERS

Select one or more answers

26

RESEARCH OFFICERS

Select one or more answers

Statistical Analytics Tools training

Proposal Development

Business Plan Development

Product Development Process

27

MARKETING OFFICERS

Select one or more answers

28

HUMAN RESOURCE OFFICERS/CLERKS

Select one or more answers

29

SECURITY GUARDS

Select one or more answers

30

CASHIER

Select one or more answers

Fraud Detection

Customer-care training

Risk Management

Advanced Excel

BrNet, Microsoft Dynamics, FMS & FITNES training

Financial Record Keeping, Effective cash-handling & Cash Count

Training in banking systems used in the Corporation including M-Pesa Management

Integrity Officer training

31

DRIVERS

Select one or more answers

32

LOGISTICS

Select one or more answers

33

Select one or more answers