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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Dr. HealthKare Medical Practice. Practice No. 0974366
1
What do you appreciate the most about our service?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Ease of use
Other (please specify)
2
On a scale of 1 to 10, how satisfied are you with our service / Facilities?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/practice?
Please provide details on what bothers you the most.
4
What feature would you like to see improved or added to our service/surgery?
Please describe the feature you would like to improve or add.
5
How likely are you to recommend Dr HealthKare to Family & Friends?
Please select an option that represents how likely you are to recommend us.
Very likely
Somewhat likely
Not sure
Not likely
2 years ago maybe
Answer
6
Is there anything that you find confusing or difficult to understand about our service?
Please provide details on what you find confusing or difficult to understand.
7
How often do you visit Dr HealthKare?
Please select an option that best represents how often you use our service/product.
Weekly
Monthly
First Time Today
Once in 3 Months
Once in 6 Months
Once a Year
8
Our Cash Price compared to Other Surgeries Klerksdorp (Location / Town) ?
Please select an option that represents if you find our service/product value for money.
Cheaper
Expensive
Affordable
Less
9
What other services/products would you like to see offered by Our Surgery?
Please describe the services/products you would like to see offered by us in the future.
10
Overall, how satisfied are you with our customer service?
Please select an option that best represents your satisfaction with our customer service.
Very satisfied
Satisfied
Neutral
Unsatisfied
11
Cash Price Increase? (due to medical suppliers increased stock prices from 2024)
Select from 2 to 5 answers
R280.00 to R380.00 (in Location) Jouberton. only.
R280.00 to R340.00 (in Location) Jouberton. only.
R340.00 to R400.00 (in Town & Orkney) only.
R340.00 to R450.00 (in Town & Orkney) only
Other (please specify) Jouuberton, Town & Orkney.
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