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SMC-CZF - FY2024 QUALITY CUSTOMER SATISFACTION EVALUTATION

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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FY2024 QUALITY CUSTOMER SATISFACTION EVALUATION FORM

We are taking the opportunity to ask you as one of our valued customers, to please fill out our short satisfaction survey.


SMC CZF Vyškov factory / QA

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1.1. Communication - the efficiency of communication (8D - D3, D5, D8 / Zendesk / email / …)

Key rating: grade ratings 1-4
2

1.2. Communication -the quality of communication (Are the requested points answered?)

Key rating: grade ratings 1-4
3

1.3. Communication - the speed of feedback

Key rating: grade ratings 1-4
4

2. Product quality - quality of products

Key rating: grade ratings 1-4
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3.1. Problem solving – 8D -Clarity of text

Key rating: grade ratings 1-4
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3.2. Problem solving – 8D - Does it contain all relevant data?

Key rating: grade ratings 1-4
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3.3. Problem solving – 8D - Clear Root cause.

Key rating: grade ratings 1-4
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3.4. Problem solving – 8D - Satisfaction with implemented corrective actions

Key rating: grade ratings 1-4
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3.5. Problem solving – 8D - Form of 8D report

Key rating: grade ratings 1-4
10

4.1. FAIR / ISIR – New or transfer of projects - Documentation

Key rating: grade ratings 1-4
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4.2. FAIR / ISIR – New or transfer of projects - Sample

Key rating: grade ratings 1-4
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A - Do you have any comment to the Problem solving from SMC-CZF?

13

B - Do you have any comment to the product quality from SMC-CZF?

14

C - Do you prefer a follow up meeting (MS teams, …) with SMC-CZF-QA

15

Other expectations, areas for improvement:

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Customer name:

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Information on behalf of customer provided by:

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