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CSAT 2025

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

1. Tell us about your overall experience with the work that was carried out. (What went well? Was there anything that could have been better?)

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2

2. How would you describe the communication between yourself and UPS throughout the process? (Did you feel informed and supported?)

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3

3. What was your experience like with the operatives who attended your home? (Were they respectful, professional, and considerate?)

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4

4. In what ways has the work carried out made a difference to your home or daily life? (Has it improved accessibility, comfort, safety, or anything else?)

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5

5. Do you have any other thoughts, feedback, or suggestions you'd like to share with us?

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6

6. On a scale of 1 to 10, how likely are you to recommend UPS to a friend or family member? (1 = Not at all likely, 10 = Extremely likely)

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