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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate about our service/product.
Quality
Customer service
Price
Innovation
Other
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction level with our service/product on a scale of 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you the most about our service/product.
4
Which aspect would you like to see improved in our service/product?
Please provide your suggestion for improvement.
5
How likely are you to recommend our service/product to others?
Rate your likelihood to recommend our service/product to others.
6
Which feature do you find most valuable in our service/product?
Select the feature that you find most valuable in our service/product.
Ease of use
Performance
Design
Functionality
Other
7
How often do you use our service/product?
Select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
8
What is your primary reason for using our service/product?
Please select the main reason for using our service/product.
Quality
Price
Functionality
Recommendation
Other
9
Are there any features you would like to see added to our service/product?
Please describe any additional features you would like to see added to our service/product.
10
How would you rate the value for money of our service/product?
Rate the value for money of our service/product.
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