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Survey on the Effectiveness of Using Social Media in Guest Preferences in Selected Hotel in Tagaytay

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How often do you use social media platforms?

Please select the option that best describes your social media usage.
2

Rate your overall experience at the selected hotel in Tagaytay

Please rate your experience on a scale of 1 to 10, with 1 being the worst and 10 being the best.
3

What social media platforms do you use for travel-related information?

Please provide the names of the social media platforms that you use to gather travel-related information.
4

Would you prefer to book your stay at the hotel through social media platforms?

Please indicate whether you would prefer to use social media platforms for booking your stay at the hotel.
5

Rate the hotel's social media presence in terms of providing information about its services and amenities

Please rate the hotel's social media presence on a scale of 1 to 10, with 1 being the lowest and 10 being the highest.
6

How influential are social media reviews in your decision-making process for hotel bookings?

Please indicate the importance of social media reviews in your decision-making process.
7

What improvements would you like to see in the hotel's social media engagement?

Please provide your suggestions on how the hotel can improve its social media engagement.
8

Do you follow the selected hotel in Tagaytay on social media?

Please indicate whether you follow the hotel on social media platforms.
9

Rate the responsiveness of the hotel's social media team to guest inquiries or feedback

Please rate the responsiveness of the hotel's social media team on a scale of 1 to 10, with 1 being the lowest and 10 being the highest.
10

Would you recommend the selected hotel in Tagaytay to others based on its social media presence?

Please indicate whether you would recommend the hotel to others based on its social media presence.
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