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Questionnaire anglais
Madame, Monsieur, veuillez prendre quelques minutes de votre temps pour remplir le sondage suivant.
Commencer
Sécurisé
Online banks and traditionnal banking
1
How old are you ?
Choisissez une réponse
16-20 years
20-40 years
40+
2
Do you personally have an online bank account?
Choisissez une seule réponse
Yes
No
I would like to open an online bank account
3
Do you prefer traditional banking services with a physical presence or do you opt for the flexibility of online banks?
Choisissez une seule réponse
traditional banking
online banks
4
Could you consider switching banks; moving from a traditional bank to an online bank or vice versa?
Choisissez une seule réponse
Yes, as soon as possible
No, I prefer to keep my habits
We'll see over time
5
On a scale of 0 to 10, what is your level of trust in online banks?
6
Among banks, which do you consider the most reliable?
Changez l'ordre selon vos préférences (1. - le plus important, dernier - le moins important)
-
Fortuneo
-
Axa
-
BNP Paribas
-
Hello Bank
-
BoursoBank
-
Société Général
-
Revolut
Ok
7
Rank the disadvantages of a bank from most important to least important, according to you:
Changez l'ordre selon vos préférences (1. - le plus important, dernier - le moins important)
-
Online banks depend on the internet
-
They are exposed to risks of hacking, identity theft, etc
-
Customer support may be limited to online or phone services
-
Computer outages and technical issues can lead to service interruptions
-
Terms and fees of online banks may change more frequently
Ok
8
What specific advantages of online banks do you find most appealing?
Changez l'ordre selon vos préférences (1. - le plus important, dernier - le moins important)
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No charges
-
instant transfers
-
easier to create a bank account
-
Ecologic
Ok
9
Is the customer service of online banks sufficient, or do you believe it needs improvement?
Choisissez une seule réponse
I think the customer service is sufficient.
The customer service needs adjustment.
10
Do you use auxiliary banking services, such as financial advice, offered by your online bank?
Choisissez une seule réponse
Yes, always
No, I don't think it's necessary
rarely
11
What additional services would you like to see offered by online banks?
12
In your opinion, is performance more important for online banks or traditional banks?
Choisissez une seule réponse
online banks
traditional banks
I think they are about the same
13
Are online banking operations entirely dematerialized?
Choisissez une réponse
Yes
No
I don’t know
14
What are the underlying reasons that online banks generally have lower costs
Choisissez une ou plusieurs réponses
lack of agencies
No one is watching them
a smaller number of employees
Automation of processes (transfers, transactions)
They don't exist
No one likes online banks, so they don't have money
15
What fundamental distinctions exist between traditional banks and online banks?
Choisissez une ou plusieurs réponses dans chaque rangée
Traditional Banks
Online Banks
Appeals more to technology enthusiasts and thus, the younger demographic.
They offer a wider range of products and services (checks, savings).
Customers can interact with their bankers.
They have higher operating costs.
They have lower operating costs.
Transactions are faster.
They have physical presences (ATMs)
They are more advanced in terms of technology.
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