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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
Rate your overall satisfaction with our service/product
Rate from 1 to 10, 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please describe briefly what bothers you the most.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select one option.
Very likely
Likely
Neutral
Unlikely
5
Rate the response time of our customer service team
Rate from 1 to 10, 1 being the slowest and 10 being the fastest.
6
What improvements would you like to see in our service/product?
Please describe any improvements you would like to see.
7
How satisfied are you with the delivery time of our product/service?
Please select one option.
Very satisfied
Satisfied
Neutral
Unsatisfied
8
Rate the user-friendliness of our service/product
Rate from 1 to 10, 1 being the least friendly and 10 being the most friendly.
9
How often do you use our service/product?
Please select the frequency of usage.
Daily
Weekly
Monthly
Rarely
10
Is there anything else you would like to share with us?
Please provide any additional feedback or comments.
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