.

Transactional Organization & Operational Model Survey


Protetto
Survio
Crea un sondaggio
Transactional Organization & Operational Model Survey

The key topics that our organization and way of working need to ensure focus on are the following


1) Business Growth

a) Business line strategy (iBuyer, agency, subservices such as Flex, new opportunities)

b) Local market strategy and growth


2) Focus on Customer (its Satisfaction and engagement in all touchpoints)

a) Seller

b) Buyer

c) Broker


3) Operational Excellence

a) Continuous service improvement (more accurate prices, better faster cheaper renovations, faster

execution,...)

b) Operational scalability (growing people less than volumes)

c) Coordination among teams (& effort dedicated to that

d) Commercial effectiveness (better sales people, better value prop communication)


4) People growth & development (supporting people to grow both in the technical vertical and as professionals)


For each area we will ask you your opinion on several dimensions.

1

Do you think there are other key areas that we did not mention? Please tell us here

2

At company level how much focus do you think we have on each topic?

Scegli una risposta in ogni fila
Crea sondaggi
Transactional Organization & Operational Model Survey
3

Business Growth - City Level

How much focus do you think we have on this topic in each functional area at city level?
4

What do you think works particularly well in our Orga/OpModel on this topic?

5

What do you think is working just ok on this topic?

6

What do you think is not working at all on this topic?

7

Do you think you are getting the right support from other teams on this topic? If not please tell us more

8

What other suggestions do you have on this topic?

Crea sondaggi
Transactional Organization & Operational Model Survey
9

Focus on Customer - City Level

How much focus do you think we have on this topic in each functional area at city level? (1 = no focus - 5 = total focus)
10

What do you think works particularly well in our Orga/OpModel on this topic?

11

What do you think is working just ok on this topic?

12

What do you think is not working at all on this topic?

13

Do you think you are getting the right support from other teams on this topic? If not please tell us more

14

What other suggestions do you have on this topic?

Crea sondaggi
Transactional Organization & Operational Model Survey
15

Operational Excellence - City Level

How much focus do you think we have on this topic in each functional area at city level? (1 = no focus - 5 = total focus)
16

What do you think works particularly well in our Orga/OpModel on this topic?

17

What do you think is working just ok on this topic?

18

What do you think is not working at all on this topic?

19

Do you think you are getting the right support from other teams on this topic? If not please tell us more

20

What other suggestions do you have on this topic?

Crea sondaggi
Transactional Organization & Operational Model Survey
21

People Growth & Development - City Level

How much focus do you think we have on this topic in each functional area at city level? (1 = no focus - 5 = total focus)
22

What do you think works particularly well in our Orga/OpModel on this topic?

23

What do you think is working just ok on this topic?

24

What do you think is not working at all on this topic?

25

Do you think you are getting the right support from other teams on this topic? If not please tell us more

26

What other suggestions do you have on this topic?

Crea sondaggi
Transactional Organization & Operational Model Survey
27

Do you think there are areas/topic with non clearly defined accountability within the organization? If so please tell us more about it

28

Do you have any other general feedback/comment/suggestion?

Crea sondaggi