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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Select the option that best represents what you appreciate.
Quality
Customer service
Price
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction from 1 (least satisfied) to 10 (most satisfied).
3
What bothers you the most about our service/product?
Describe what bothers you the most in detail.
4
How likely are you to recommend our service/product to others?
Select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What new feature would you like to see implemented in our service/product?
Describe the new feature you would like to see added.
6
How often do you use our service/product?
Select the option that best represents your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
7
Would you consider our service/product an essential part of your life?
Select the option that best represents your view.
Yes, definitely
Yes, to some extent
Not sure
No
8
What aspect of our service/product do you think needs improvement?
Describe the aspect that you think needs improvement in detail.
9
How clear is the information provided about our service/product?
Rate the clarity of information provided from 1 (not clear) to 5 (very clear).
10
Would you say our service/product meets your expectations?
Select the option that best represents your view on meeting expectations.
Exceeds expectations
Meets expectations
Below expectations
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