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CB GROUP - QM Process Flow Review 2025

Please take a few minutes of your time to complete the following questionnaire.

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1

Please enter your full name below:

2

Please select the business unit/s you are completing this survey on behalf of:

Select one or more answers

CB GROUP - QM Process Flow Review 2025

3

In SAP it is possible to mark materials for Pro-Active Quality Management via the use of Q-Status codes within the Material Master. Are Q-Codes used actively in your country?

Select one answer
4

Which Q-Status codes are actively used?

Select one or more answers
5

In SAP it is possible to provide detailed Pro-Active Quality Management instructions to the Operations/Quality Management teams via the use of Inspection Texts at Material Master level. Is this functionality used in your country?

Select one answer
6

In SAP it is possible to enforce inspection of produced stocks before they can be released for delivery to the customer (positive release by quality team) via the use of Inspection Stock setting within Material Master work scheduling. Is this functionality used in your country?

Select one answer
7

Is ZPACK170 (Pro-Active Quality Management Dashboard) used by Operational/Quality Management teams to view orders with Q-Status codes and record feedback against each machine step in the production routing?

Select one answer
8

If Q-Flows are used, are the Q-Status codes and Inspection Texts visible to planners / operators in your version of OMP?

Select one answer
9

If Q-Flows are used, are the Q-Status codes and Inspection Texts visible on production cards when printed from your version of OMP?

Select one answer

CB GROUP - QM Process Flow Review 2025

10

Is the Quality Tracings functionality used in OMP to record quality checks against all production orders, or is a different system used?

Select one answer
11

If an alternative system is used please provide the name of the software, the vendor, and the reasons this is preferred over OMP Quality Tracings.

12

Please provide a list of the quality checks which are carried out during production and recorded in OMP Quality Tracings (and/or the alternative chosen software used in your country).

13

How explain how trend reporting on this production quality data is extracted from your chosen software (OMP Quality Tracings or alternative)? Please upload a copy of the trend report to the relevant country folder using the below link:

https://vpkgroup-my.sharepoint.com/:f:/p/simon_astrop/Ei6rSkucmYZEsDs2LIBOJBYB1HBiDS3nSfjTAivnfN3c7A?e=OaChq3
14

To ensure we continue to supply the highest quality product to our customers, trends arising from production quality data should drive continuous improvement activities. Please provide a brief explanation as to how trend reporting on this production data drives continuous improvement activity in your country.

CB GROUP - QM Process Flow Review 2025

The above shows the template solution for complaint handling from customer advising VPK of a quality issue, through the investigation process, to providing feedback to the customer and closing the complaint.

The questions in the below sections are designed to ascertain how closely the ways of working in each country align with the template solution and to identify any gaps / areas for improvement.

CB GROUP - QM Process Flow Review 2025

Receive and Register a Complaint:


15

When notifying VPK of a quality issue who does the customer contact?

Please select the primary point of contact
16

How is the customer complaint acknowledged?

Select one answer
17

Which department is responsible for raising the Quality Notification in SAP transaction QM01?

Select one answer
18

Which complaints are registered in SAP?

Select one answer. In the event that an offline system / tracker is used prior to registering a complaint in SAP, please provide an example of the file to: simon.astrop@vpkgroup.com
19

Which notification type is used to register a customer complaint in your country?

Select one or more answers

CB GROUP - QM Process Flow Review 2025

Thank you for your time and your feedback.