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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
Start
Secured
Survio
1
What do you appreciate the most about our service/product?
Please select the option that best represents your opinion.
Quality
Customer Service
Price
User-Friendliness
2
How would you rate our service/product overall?
Please rate our service/product from 1 to 10 stars.
3
What bothers you the most about our service/product?
Please describe the issue you encounter with our service/product.
4
What feature would you like to see improved in our service/product?
Please provide your suggestion for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best represents your likelihood to recommend.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
6
On a scale from 1 to 5, how satisfied are you with the customer service you received?
Please rate customer service from 1 (Not Satisfied) to 5 (Extremely Satisfied).
1
2
3
4
5
7
What is your preferred method of contacting customer support?
Please select your preferred method for reaching customer support.
Phone
Email
Live Chat
In-Person
8
In which areas do you think we excel compared to our competitors?
Please select the areas where you think we outperform our competitors.
Innovation
Quality
Customer Service
Price
9
What time of day do you usually engage with our service/product?
Please select the time frame when you most frequently use our service/product.
Morning
Afternoon
Evening
Night
10
Would you be interested in participating in a focus group to provide more detailed feedback?
Please indicate if you would be interested in joining a focus group discussion.
Yes
No
Submit