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Customer Satisfaction Survey for Clinical Research Site
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about your participation in our clinical trials?
Please select the option that best describes your experience.
Professionalism of staff
Communication
Quality of care
Convenience of appointments
2
On a scale of 1 to 10, please rate the overall experience of participating in our clinical trials.
Rate your experience with 1 being the lowest and 10 being the highest.
3
What bothers you the most during your participation in our clinical trials?
Please provide details about any issues or concerns you have encountered.
4
Which aspect of our clinical trials would you like to see improved?
Please share your suggestions for areas of improvement.
5
How satisfied are you with the level of information provided to you during the clinical trial?
Please select the option that best represents your satisfaction level.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6
Would you recommend our clinical research site to a friend or family member?
Please indicate whether you would recommend our site to others.
Definitely yes
Probably yes
Not sure
Probably not
Definitely not
7
Do you feel that your privacy and confidentiality were respected during the clinical trial?
Please share your thoughts on the privacy practices observed.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
8
How would you rate the support provided by our staff throughout the clinical trial?
Please rate the level of support you received from our staff.
9
Did you encounter any difficulties with the scheduling of appointments for the clinical trial?
Please provide details about any challenges you faced with appointment scheduling.
10
Overall, how likely are you to participate in future clinical trials conducted at our site?
Please indicate your likelihood of participating in future trials.
Very likely
Likely
Neutral
Unlikely
Very unlikely
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