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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best describes what you appreciate.
Quality
Customer Service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10, with 1 being the least satisfied and 10 being the most satisfied.
3
What bothers you about our service/product?
Please provide details about any issues or concerns you have.
4
How likely are you to recommend our service/product to others?
Choose the option that best describes your likelihood to recommend.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
What features would you like to see improved or added to our service/product?
Please provide suggestions on how we can enhance our offering.
6
How often do you use our service/product?
Choose the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Rarely
7
Do you find our service/product easy to use?
Please select the option that best describes your experience with usability.
Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
8
What improvements have you noticed in our service/product over time?
Provide details on any positive changes or enhancements you have observed.
9
How would you rate the value for money of our service/product?
Choose the option that best reflects your perception of value for money.
Excellent
Good
Fair
Poor
Very Poor
10
Any additional comments or suggestions for us?
Feel free to share any other feedback or ideas for improvement.
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